On 9/11, doctors and nurses swarmed Bellevue Hospital, ready to help the injured from the twin towers. But we weren’t ready for happened next. More
I ducked into the ladies’ room at La Guardia Airport in New York for a pitstop before boarding my flight. Inside I encountered a housekeeper washing the floors. She flashed me a broad smile.
“Doctora,” she said, and then hesitated. I could see that she was waiting for a response. “Recuerdame?” More
Voice mail is both a blessing and a curse. When we were first given voice mail in our clinic, it was a revolution–patients could actually get in contact with their doctors. But sometimes voice mail is a ball and chain. More
Though city hospitals invoke images of charity patients and substandard, last-resort medical care, the reality is quite different. More
Evidence-based medicine often induces more confusion than clarity. It also means different things to different people. More
A conversation is a dance between two people, and it involves connection. Speaking through an interpreter, whether it be a human being in the room or a phone handed back and forth, doesn’t allow the same sort of connection. Patients are much less likely to reveal sensitive issues when there is a third-party in the conversation.
So often in medicine we make it sound like the patient is responsible for the clinical outcomes of their illness. More
Is the quality of a judgment call determined only by the outcome? Or does it stand alone, with the outcome irrelevant? More