We all want “quality” medical care. But how should quality actually be measured? Quality is one of those words that used to mean something. Nowadays in hospital hallways, quality is a charged word that is more corporate-speak than actual English.
What do quality measures actually measure? Can they tell us who is a good doctor, or what makes a good doctor? “Quality measures” offer patients a seductively scientific metric of doctors’ performance — but can easily lead them astray. More