Doctors say one thing, patients often hear something else

It really is amazing how powerful our words can be in shaping people’s health outcomes. We need to better understand how even a small difference in the way something is said can have immense benefits for the health of our patients. More

The prescription for better health outcomes: communication

Danielle Ofri talks with Kerri Miller, host of Minnesota Public Radio about how doctor-patient communication has (or has not) evolved over the years, and how this affects medical outcomes. More

Audiophile Review of “What Patients Say, What Doctors Feel” audiobook

Narrator Ann M. Richardson shares Ofri’s research and perspective with a personal touch. Richardson’s narration is upbeat, with concern in her voice when necessary, matching the best-case scenario for a doctor’s voice. Her narration can shift in tone adeptly. As she discusses the medical jargon for death–“expired”–her voice captures the absurdity of the euphemism, then becomes somber as she explains the fears behind the euphemism. One can occasionally even hear the lump in her throat as she reads a grim prognosis. More

Doctors Need Better Communication

When patients speak with their doctor about the symptoms they’re experiencing, miscommunication often gets in the way of proper treatment. Danielle Ofri, an associate professor at the New York University School of Medicine, shared her wisdom about doctor-patient interaction Thursday night to a room full of medical professionals and students More

Lancet review of “What Patients Say; What Doctors Hear”

“For all the sophisticated diagnostic tools of modern medicine, the conversation between doctor and patient remains the primary diagnostic tool.” This idea lies at the heart of Danielle Ofri’s new book What Patients Say, What Doctors Hear, in which she acknowledges, dissects, experiments with, and analyses the complexities and miscues of the patient–doctor exchange. More

WNYC Interview at New York Public Library

A conversation between Danielle Ofri and Mary Harris, host of WNYC’s Only Human podcast. In NYPL’s beautiful 53rd Street library, Danielle and Mary discuss how doctors and patients communicate (or don’t!)   More

McGill News review of “What Patients Say,What Doctors Hear”

Many physicians struggle to treat their patients while adhering to their very tight schedules. What happens when there’s a huge disconnect in this very intimate relationship? More

Review by Terri Schlichenmeyer

This is the book you want to read in the waiting room at your next doctor’s appointment. It’s the one you’ll want to take to the next medical conference. In both cases, it could make a difference: With “What Patients Say, What Doctors Hear,” it’s your listening skills you’ll be examining. More

C-Span Book TV

The book launch for “What Patients Say, What Doctors Hear” was broadcast on C-Span’s Book TV. Watch Danielle’s discussion and reading from NYC’s legendary Strand Bookstore. More

Town & Village review of “What Patients Say, What Doctors Hear”

“My argument is that the doctor-patient conversation is the most important diagnostic tool. What the patient’s telling you is the most important data, more than the MRI, the blood tests, the X-rays.”
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Interview on WBYU Radio

Danielle is interviewed by Julie Rose for WBYU Radio about the challenges of being “heard” when you go to the doctor. Whose “fault” is it? How can it be improved? More

UK Spectator: How to improve bedside manners

Some will always see the doctor-patient exchange as a fluffy appendage to ‘real medicine’. But if Ofri’s book succeeds in easing the passage from ‘presenting complaint’ into open conversation, informative for and complementary to further technical interventions, that would be very good news for both the doctor and the patient. More

St. Louis Post-Dispatch on “What Patients Say, What Doctors Hear”

“What Patients Say, What Doctors Hear” is not so much a how-to guide, but a convincing argument for why good communication is at the heart of good medical care. More

Danielle Ofri at the Strand

See Danielle speak at New York City’s legendary Strand Bookstore More

Library Journal Review of “What Patients Say, What Doctors Hear.”

“Ofri’s honest, open comments about her own failures and successes will educate physicians and patients. VERDICT:
Anyone interested in health care will learn a great deal reading this book.”
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Books by Danielle Ofri

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